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Frequently Asked Questions
Product Queries
Absolutely, all our products are natural and organic in their production to bring ethical, effective, and pleasing lines to our customers. Our natural components are extracted from plants and flowers and manufactured from hand-made materials, ensuring that each of our products meets our high standards for effectiveness and safety.
Yes! All of the ingredients used in our products are 100% vegan + cruelty-free, and always will be. We love our furry friends.
Yes! Our product is perfectly suitable for all skin types: Normal, Dry, Combination and Oily.
We highly recommend our products for people with problem skin. Many of our customers that struggle with itchy, dry, or sensitive skin have found that our products are super gentle, moisturizing and don't irritate them. However, we can’t guarantee that the same product will work for you and we always recommend doing a small patch test before using the product all over.
Our fragrance oils consist of many natural aromatic ingredients, similar to what can be found in most consumer perfumes and other body products.
If you experience any concerns or skin sensitivities while pregnant, it's advisable to seek guidance from your healthcare provider before using the products to ensure they're appropriate for your individual needs.
Our products have a shelf-life of 12 months.
For maximum shelf life please ensure your Velva goodies are stored in a cool and dry place and the lid is secured tightly.
Shipping & Returns
Fast Delivery is one of our highest concerns to offer you the best experience before, during, and after your purchase.
Therefore, our shipping is mentioned below:
Lebanon (1-4 business days) + Cash on Delivery
We're so sorry to hear there is an issue with your order, this is definitely not something we want our customers to experience. Could you please send through a picture or video of your leaking items or faulty products to our Customer Support team at info@velvacosmetics.com or contact us via whatsapp on +961 81 915 127 so we can help and further assist.
To read more about our refund policy, please check our refund policy page here.